AI in Fintech: What’s Changing Behind the Scenes at Banks

Artificial intelligence is reshaping financial services, and the biggest changes may be happening where you cannot see them. Bruce speaks with financial planner and fintech expert Jason Pereira about how AI can automate back-office work, improve self-serve tools, and help advisors spend less time on paperwork and more time coaching clients. Jason also explains why AI answers can still be wrong, what “good enough” tech adoption looks like inside massive institutions, and why open banking in Canada keeps lagging. If consumers ever get real control over their financial data, Jason says underwriting for mortgages, loans, and credit could become faster, more personal, and far less frustrating.

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